Common issues and fixes

My WhatsApp test fails

This usually means the access token has expired or was revoked in Meta. Re-connect the number with a fresh permanent token, then run Test settings again.

"Number already registered" error

The number is still active on the regular WhatsApp app. Remove it from WhatsApp (back up chats first) or migrate to a new number before connecting it to the API.

My test email never arrives

Check spam first. Then confirm the port and encryption match (587/TLS or 465/SSL) and that the username and password are correct for the mailbox.

Scheduled campaigns are not sending

Background jobs run through a scheduler. If your cron entry is missing, scheduled sends, retries, and drips will not run — set up the single cron line from the deployment notes.