Auto-replies, business hours, and chatbot rules

Automation keeps customers from waiting. Set business hours, an out-of-hours auto-reply, and keyword-triggered chatbot rules from the Automation page.

1. 1 Set your business hours so the app knows when your team is available.
2. 2 Write an auto-reply for messages that arrive outside those hours.
3. 3 Add chatbot rules that match a keyword and send a set reply automatically.
4. 4 Save quick replies for answers your team types often.